Effective date: September 15, 2026
Comiere Health is committed to handling personal information responsibly. This policy applies to the Comiere Health website and to products or services that link to this policy. A separate contract, privacy notice or customer agreement may apply to a particular product, customer relationship or processing activity.
1. Scope and roles
In this policy, “Comiere Health”, “we”, “us” and “our” refer to Comiere Health and the applicable operating entity responsible for the service being used. “You” means a website visitor, customer contact, authorized product user, job applicant or other individual who interacts with us.
When Comiere Health determines why and how personal information is processed, it acts as the responsible organization for that processing. When we process information on behalf of a healthcare organization or another customer, that customer determines the purposes of processing and Comiere Health acts on its instructions under the applicable agreement.
2. Information we collect
The information collected depends on your relationship with Comiere Health and the services you use. It may include:
Contact and account information
Name, organization, role, business address, email address, telephone number, username and account preferences.
Commercial information
Product enquiries, service requests, proposals, contracts, support history, billing contacts and related correspondence.
Technical and usage information
Internet Protocol address, browser, device type, operating system, access times, pages viewed, referring pages, event logs and diagnostic information.
Communications
Information submitted through forms, email, meetings, demonstrations, surveys, events, support channels or other direct communications.
Recruitment information
Contact details, employment history, qualifications and other information provided when applying for a role.
Customer-controlled information
Information that an authorized customer user submits to or processes through a Comiere service, subject to the customer’s instructions and agreement.
3. How information is collected
We may collect information directly from you, from the organization you represent, through your use of our website or services and from service providers that support our operations. We may also receive business contact information from public sources, professional networks, event organizers or referral partners where permitted by law.
4. Cookies and similar technologies
Our website may use cookies and similar technologies to operate essential functions, remember preferences, understand website performance and improve the visitor experience. Some technologies may be provided by third parties supporting hosting, security or analytics.
You can manage cookies through your browser settings. Blocking certain cookies may affect the availability or operation of parts of the website. Where required, we request consent before placing non-essential cookies.
5. How we use information
We may use personal information to:
- provide, configure, maintain and support our website, products and services
- create and administer authorized user accounts
- respond to enquiries, requests, demonstrations and support matters
- manage customer, supplier, partner and professional relationships
- process transactions and administer contracts
- monitor service performance, reliability and security
- diagnose technical issues and improve functionality and usability
- send service notices and, where permitted, relevant business communications
- protect our users, services, rights and property
- comply with applicable law, regulatory requirements and lawful requests
Where required by law, processing is based on consent, performance of a contract, compliance with a legal obligation or a legitimate business interest that is not overridden by your rights.
6. How information is disclosed
We may disclose personal information to:
- service providers that support hosting, communications, security, support, payment, professional services and business operations
- affiliated entities where necessary to provide services or administer our operations
- customers or partners when you direct us to do so or when necessary for an agreed service
- professional advisers, auditors, insurers and financial institutions
- government bodies, regulators, courts or law-enforcement authorities when legally required
- a purchaser, successor or other relevant party in connection with a proposed or completed corporate transaction
Service providers are permitted to process information only for the services they provide to us and are expected to apply appropriate safeguards. We may also disclose information with your consent or at your direction.
7. Healthcare customer data
Healthcare organizations may use Comiere services to process information relating to their patients, workforce, referrers or operations. In those circumstances, the healthcare organization controls the relationship with the individual and determines the purpose of processing. Questions or requests concerning that information should normally be directed to the relevant healthcare organization.
Our handling of customer-controlled information is governed by the applicable services agreement, data-processing terms, customer instructions and legal requirements. This website policy does not replace those contractual arrangements.
8. Retention
We retain personal information only for as long as reasonably necessary for the purposes described in this policy, including providing services, maintaining business and transaction records, meeting legal obligations, resolving disputes, enforcing agreements and protecting security.
Retention periods vary according to the type of information, the relationship involved and applicable legal or contractual requirements. Information held in backups may remain until the backup is securely overwritten or retired under established retention procedures.
9. International transfers
Comiere Health, its customers and service providers may operate in different countries. Personal information may therefore be processed outside the country where it was collected. Where required, we use contractual, organizational or other recognized safeguards for international transfers and apply protections consistent with this policy.
10. Security
We use administrative, technical and physical measures designed to protect personal information against unauthorized access, use, alteration, disclosure or loss. Measures are selected according to the nature of the information, the service and the relevant risks.
No internet transmission or storage system can be guaranteed to be completely secure. Users are responsible for protecting account credentials and for promptly reporting suspected unauthorized access.
11. Your choices and rights
Depending on your location and the circumstances, you may have rights to request access, correction, deletion, restriction, portability or objection to certain processing. You may also have the right to withdraw consent where processing is based on consent and to complain to an appropriate data-protection authority.
To submit a request, contact us using the details below. We may need to verify your identity and authority before acting. Some rights are subject to legal exceptions. If your request concerns information controlled by a Comiere customer, we may direct you to that customer.
You can opt out of marketing communications by using the unsubscribe method provided in the message or by contacting us. Service and account communications may still be sent when necessary.
12. Children’s privacy
Our website and business services are not directed to children under 13 and we do not knowingly collect personal information directly from children under 13 through the website. If you believe a child has provided personal information to us without appropriate authorization, please contact us so we can review the matter.
13. Other websites
Our website may link to websites or services operated by other organizations. Their privacy practices are governed by their own notices. We encourage you to review those notices before providing personal information.
14. Changes to this policy
We may update this policy to reflect changes in our services, practices or legal requirements. The effective date at the top of the page shows when the policy was last revised. Material changes may also be communicated through the website or another appropriate channel.
15. Contact us
For questions about this policy or requests concerning personal information, contact:
Please do not send patient information or other sensitive clinical information through ordinary email.